Regional Fulfillment Excellence for a leading FMCG Client
Problem Statement
A leading FMCG client wanted to set up their business in South India and was exploring to move to a professional multi-channel, warehousing & fulfillment company from the current ‘CFA-based model for b2b shipments’ and ‘South-India b2c fulfillment from a single mother warehouse’.
Challenges
The client was facing the following challenges:
- Poor peak-volume handling: The existing fulfillment model was not capable of handling peak volumes, resulting in delays and poor service levels during peak season.
- Inconsistent service levels in transportation: The client was facing issues with transportation, resulting in delayed deliveries and poor service levels.
- Non-compliant facilities: The existing facilities were not Grade-A compliant, resulting in suboptimal storage and handling of the products.
Solution
The client was looking for a partner who could provide end-to-end warehousing, fulfillment and transportation services and could own up to end-to-end TAT and service levels. After evaluating various options, the client chose ALO logistics as their supply chain partner for South India.
ALO logistics provided the following solutions to the client:
- Multi-channel fulfillment: ALO logistics provided a multi-channel fulfillment solution, which enabled the client to fulfill orders from various channels, including e-commerce, B2B, and retail.
- Peak-volume handling: ALO logistics implemented a scalable fulfillment model that could handle peak volumes without any service disruption.
- Grade-A compliant facilities: ALO logistics provided Grade-A compliant facilities that ensured optimal storage and handling of the products.
- Transportation management: ALO logistics provided end-to-end transportation management, including secondary transportation, which ensured timely and efficient delivery of the products.
Results
The client was able to achieve the following results after partnering with ALO logistics:
- Improved service levels: The multi-channel fulfillment solution and scalable fulfillment model helped the client to improve their service levels and provide a better customer experience.
- Increased efficiency: The Grade-A compliant facilities and end-to-end transportation management helped the client to improve their operational efficiency and reduce costs.
- Faster time-to-market: The end-to-end TAT ownership by ALO logistics helped the client to reduce their time-to-market and improve their competitive edge.
Conclusion
ALO logistics provided a comprehensive warehousing, fulfillment and transportation solution that helped the client to overcome their challenges and achieve their business objectives. The partnership with ALO logistics helped the client to improve their service levels, increase efficiency, and reduce time-to-market, thereby improving their competitive edge in the market.